Colorado Springs Utilities Leverages the Configurability of FM:Systems Products To Enhance Facility Operations
FM:Interact Helps Improve Customer Service and Support Ongoing Process Improvement
RALEIGH, N.C. – January 28, 2009 – FM:Systems, a leading provider of integrated workplace management systems (IWMS) and computer-aided facility management (CAFM) software, today announced Colorado Springs Utilities, a municipally-owned, four-service utilities company, is utilizing FM:Interact to improve customer service, manage the lifecycle of equipment within its facilities, and meet local government compliance requirements.
Colorado Springs Utilities provides high quality, reliable utility services to its customers based upon four chief principles: a dedicated workforce, ongoing maintenance, long-range resource planning and in-depth public processes. To better support these business goals, the facilities group looked to the FM:Systems FM:Interact™ Workplace Management Suite.
To improve customer service, Colorado Spring Utilities uses the FM:Interact Move Management Module to reduce delays and miscommunications typically associated with manual move processes. When an internal customer submits a move request, the module helps to plan, track and realize efficiencies throughout the move process. Once the move has taken place, the system automatically sends a feedback request form to the customer. Colorado Springs Utilities can then make adjustments based on performance metrics and customer feedback to ensure any bottlenecks are eliminated for future moves.
FM:Interact also serves as a platform to support the company’s continuous process improvement initiatives. For example, the facilities team configured the space and asset management modules to manage security equipment.
“The configuration capabilities of FM:Interact have allowed us to solve problems we didn’t expect when we first put the system in place,” said Jason Long, engineering support technician, Colorado Springs Utilities. “The integration with our security software lets us quickly identify the exact location of specific pieces of security equipment. Using FM:Interact to deploy this information to our intranet allows us to run live reports, track and manage the equipment, and share this information with authorized personnel – saving valuable time and resources and ensuring compliance with security policies.”
“I have been very impressed with the way Colorado Springs Utilities has leveraged FM:Interact,” added Michael Schley, CEO and founder, FM:Systems. “It’s no surprise that, given current conditions, facilities professionals are being asked to do more with less. We built our products to allow customers to manage their system and reconfigure it to address new and sometimes unanticipated challenges. Colorado Spring Utilities is an excellent example of the value of this approach.”
About FM:Systems, Inc.
By connecting people, place and process, FM:Systems helps facilities and real estate professionals improve customer service, reduce costs and increase productivity enterprise-wide. FM:Systems Web-based software improves management of space, occupancy, moves, maintenance, leases and property. Customer results include: real estate costs reduced by 15 percent, move spend reduced by 83 percent, enterprise productivity savings of $1.5 million and an internal customer satisfaction rate of 97 percent.
Many of the world’s leading organizations rely on FM:Systems products including CA, Devon Energy, Freddie Mac, GMAC Financial Services, Herman Miller, Indiana University, Lockheed Martin, NASD, Northwestern University, Novartis Pharmaceuticals, Progress Energy, Target Stores and Wyeth Pharmaceuticals.
FM:Systems is headquartered in Raleigh, North Carolina and conducts business in the Americas, Europe, and Asia Pacific. For more information about FM:Systems, please visit www.fmsystems.com or call 1-800-648-8030.
Media Contact
Crossroads Public Relations on behalf of FM:Systems
919-821-2822
FMS@crossroadspr.com |
