Take your facility software to the next level

Welcome to FM:Systems! Our goal is to make your transition from FMDesktop customer to FM:Systems customer as effortless as possible.  We’ve dedicated this portion of our Web site to provide the information you need on migration options, training and support, as well as contact information for FM:Systems should you have additional questions.    

Soon an FM:Systems representative will be in touch to discuss your migration and support options, but if you’d like to call us in the meantime please contact us. 

As an introduction, here are a few things we’d like you to know about FM:Systems: 

• We are dedicated to providing exemplary support to our customers.  In a recent survey, our customers gave us a 93 percent customer satisfaction rating, and we boast a 99 percent customer retention rate.  Our customers enjoy unlimited access to phone, e-mail and Web-based support, as well as frequent best practices Webinars and a User’s Forum. 
• We pride ourselves on developing best-in-class technology that power users find advanced, yet it’s intuitive enough for casual users.  We created our software with facility and real estate professionals in mind.  Our focus is to bring user-friendly and flexible yet sophisticated software solutions to market that integrate quickly with the systems already in use in your organization. 
• We’ve been in business since 1984 and are growing 28 percent year over year, so we’re not going anywhere.  We attribute our longevity and recent growth to our commitment to our customers and to developing premier technology. 

In other words, you’re in good hands. Below are some helpful links and contact information.

FM:Systems Contact Information
Technical Support –If you have a question about FMDesktop, you can contact the FM:Systems technical support team by calling 1-800-648-8030 x 2, e-mailing them at fmdsupport@fmsystems.com, or by filling out this form and someone will contact you. 

Sales and Product Information – If you’d like more information FM:Systems products, you may contact the sales team by calling 800-648-8030 X 721, or by e-mailing them at fmdesktop@fmsystems.com  You can also find more information on FM:Systems products and services on our Web site at www.fmsystems.com.    

The FMDesktop Transition Webinar
Autodesk and FM:Systems together hosted a Webinar to help FMDesktop customers learn more about the transition program and ask questions. To hear a recording of the live Webinar, click here.

Customer Support Agreements
For more details on the support plan for FMDesktop customers, or to find out how to reactivate your support contract, click here.  

FMDesktop to FM:Interact Migration Options
FM:Systems is currently offering a special program of software, services and training for FMDesktop customers, designed to minimize the cost and effort required to migrate to FM:Interact. For more information on the migration plan and options, click here.

FMDesktop Training
FM:Systems will offer a special training class "FM:Interact Space Management" at our training facility in Morrisville, North Carolina to help FMDesktop customers learn FM:Systems products. There is no cost for FMDesktop customers who have reactivated their customer support.

FMDesktop FAQs
We understand you have many questions and concerns regarding the transition.  For more information on the details of the program, click here.